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Welcome to CXdigital2018. CXdigital2018 is the largest community event for all customer service decision makers. We present digital live cases of leading companies in the industry. Visit our selected exhibitors and watch live, which technology will push your digital service agenda. INSPIRE your customer experience!


Georg Mack, President, callcenterforum.at 

How to Pecha Kucha

 new breeze in presentation techniques is Pecha Kucha ...
* Pecha Kucha (meaning "chit-chat"), also: Petscha-Kutscha,  is a presentation style in which 20 slides are shown for 20 seconds each. The total time of 6:40 minutes is thus also the maximum speaking time.  The format keeps presentations concise and fast-paced.  (Source: WIKIPEDIAH wo)

agenda 

Opening

1 p.m. - 1:45 p.m.

Get together
with snacks and drinks,
visit the exhibitors | live demos
 

1:45 p.m. - 2 p.m.


Opening
Georg Mack, President,
callcenterforum.at 

Block 1

2 p.m. - 2:15 p.m. 

OPENING WORDS 

Erwin-Paul Bouma
Head of CISCO Sales EMEAR 

Customer Digital Eperience | Digitalization

2:15 p.m. - 3 p.m.

KEY NOTE
booking.com
powered by CISCO

Booking.com has grown from a small Dutch start-up to one of the world's largest travel e-commerce companies since it was founded in 1996 in Amsterdam. "We give everything to help you discover the world" - in order to fulfill this mission, Booking.com invests in DIGITAL TECHNOLOGIES that make travel a smooth experience. Every day more than 1,550,000 overnight stays are booked on the platform. In this article you will learn how DIGITIZATION is helping your company to grow.
 
Speaker: Filipe Bohrer, Product Owner
www.booking.com


3 p.m. - 3:30 p.m.

EXHIBITION
Visit the exhibitors | live demos
 

Block 2

3:30 p.m. - 3:40 p.m.

ROBOTIC PROCESS AUTOMATION (RPA) IN CUSTOMER SERVICE: This is how RPA works in practice. Real cases to increase efficiency and effectiveness in customer service organizations.

Speaker: requested.
PIDAS - www.pidas.com

3:40 p.m. - 3:50 p.m.

SINCE WHEN DOES THE BONE COME TO THE DOG? 
– Knowledge Management of the Next Generation

The knowledge, that is located and searched in separate applications, is old school. Next-generation knowledge management brings context-based knowledge to the place where it's needed. Efficiency rethought!
 
Speaker: Hendrik Buske, Head of Sales & Marketing, SABIO GmbH
SABIO GmbH - www.sabio.de

 

3:50 p.m. - 4 p.m.

INTELLIGENT ANSWERS
Sematell solutions precisely analyze written requests and always provide the right individual answer. With our response management technology you maximize your company's efficiency and your customers' satisfaction. What makes us special? We can read 3,000 words per second - in more than 70 languages.

Speaker : Tanja Straub, Senior Consultant, Sematell GmbH
SEMATELL - www.sematell.com 

4:00 p.m. - 4:30 p.m.

EXHIBITION
Visit the exhibitors | live demos
 


 

Block 3

4:30 p.m. - 4:40 p.m. 

HOW TO BE A CUSTOMER HERO 
Increase your NPS and leverage the insights with ZOOM solution 


Speaker: Liam Anderson, WFO Consultant, EMEA 

ZOOM - www.zoomint.com

4:40 p.m. - 5 p.m.

EXPERIENCE REPORT

Speaker: Hermine Ott-KishoreHermine Ott-Kishore Quality management & Carina Huber, Customer Service Steering

Austrian Airlines - www.austrian.com

5 p.m. - 5:30 p.m.

EXHIBITION
Visit the exhibitors | live demos
 


 

Block 4

5:30 p.m. - 5:40 p.m.

CEO WORDS - CONET
A contact center integrator in the digital transformation 


 Speaker Mr. Michael EXNER
 Managing Director  CONET Communications and CONET Solutions

5:40 p.m. - 6 p.m 

UC Communication 2020 - a "digital decade project" of the City of Vienna
The unified unified communication infrastructure


Speaker: Mr. Günther URBAN – Leiter BT1 Carrier / Mr. Ing. Rudolf HELLERSCHMID – Business Unit Manager MA14 

6 p.m. - 6:30 p.m.

EXHIBITION
Visit the exhibitors | live demos
 

6:30 p.m. - 7:15 p.m.

KEYNOTE

EMERGANCY CALL LOWERAUSTRIA

powered by CISCO


The "call manager" decides about life and death.


Speaker:
Christof Constantin Chwojka
Managing Director - Notruf Niederösterreich
https://notrufnoe.com/ 

Closing

7:15 p.m. - 7:30 p.m.

Summary of the day| Farewell
Georg Mack, President, callcenterforum.at 

7:30 p.m. - open end


Dinner and opening of the bar
Networking, socializing, doingbusiness ...